These Terms and Conditions govern the use of this website and the purchase of Cardigans offered through it. By accessing this website, browsing its contents, creating an order, or purchasing any product, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
The online store is operated by:
Company: Veliane
Address: 78 CARR STREET, LONDON, E14 7SU
Telephone: +44 7533878850
Email: support@veliane.online
Questions relating to these Terms and Conditions, orders, products, deliveries, returns, or customer service may be directed to the contact details above.
2. Scope of These Terms
These Terms and Conditions apply to customers who access this website or purchase Cardigans through the website.
They govern the relationship between the customer and Veliane in relation to:
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Website access and use
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Product information
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Product availability
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Orders
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Prices
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Payments
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Order acceptance
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Delivery
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Cancellation
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Returns
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Refunds
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Faulty or incorrectly supplied products
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Intellectual property
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Customer responsibilities
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Limitation of liability
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Applicable law
Nothing contained in these Terms and Conditions is intended to exclude, restrict, or reduce any statutory rights available to consumers under applicable UK law.
3. Website Use
Customers may use this website for lawful personal shopping and informational purposes.
Customers must not use the website:
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For unlawful, fraudulent, or abusive purposes
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To interfere with the security or operation of the website
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To introduce viruses, malicious software, harmful code, or other disruptive technology
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To attempt unauthorised access to website systems, accounts, databases, or servers
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To collect website information through unauthorised automated methods
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To impersonate another person
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To provide false or misleading information when placing an order
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To reproduce or commercially exploit website content without permission
Access to the website may occasionally be interrupted because of maintenance, technical problems, system updates, or circumstances outside reasonable control.
4. Product Information
The website offers Cardigans for purchase.
Reasonable efforts are made to ensure that product descriptions, photographs, colours, measurements, materials, specifications, prices, and other product information are presented accurately.
However, the appearance of colours may vary depending on a customer's screen, monitor, browser, lighting conditions, or device settings.
Minor differences in colour, texture, stitching, measurements, positioning, finishing, or appearance may occur where they are consistent with the nature of the product and do not affect the customer's statutory rights.
Customers should review all available product information, sizing information, care information, and other relevant details before placing an order.
Nothing in these Terms affects the requirement that goods supplied to consumers must comply with applicable UK consumer protection law.
5. Product Availability
All products are offered subject to availability.
Adding a product to a shopping basket does not reserve the product or guarantee its availability.
In some circumstances, a product may become unavailable after an order has been submitted because of inventory errors, simultaneous purchases, damaged stock, technical issues, or other operational circumstances.
If an ordered product cannot be supplied, the customer will be informed and any payment received for the unavailable product will be refunded where applicable.
Veliane is not required to supply a product that is genuinely unavailable.
6. Prices
Product prices displayed on the website are the prices applicable at the time the customer places an order, unless an obvious pricing error has occurred.
Prices may be changed from time to time without prior notice. Changes will not normally affect an order that has already been accepted.
Any delivery charges or other applicable charges will be presented to the customer before the order is completed where such charges apply.
Customers are responsible for reviewing the total order amount before submitting payment.
If an obvious pricing, typographical, technical, or system error occurs, Veliane may contact the customer to provide the correct information and may cancel the affected order where appropriate.
7. Placing an Order
To place an order, the customer must select the required product and complete the checkout process.
The customer is responsible for ensuring that all information supplied during checkout is accurate and complete, including:
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Customer name
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Delivery address
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Billing information
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Contact information
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Product selection
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Size selection
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Quantity
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Other requested order information
Customers should carefully review their order before submitting it.
Submitting an order constitutes an offer by the customer to purchase the selected products subject to these Terms and Conditions.
Receipt of an order does not necessarily mean that the order has been accepted.
8. Order Acceptance and Cancellation by the Seller
An order becomes binding when it has been accepted in accordance with the website's ordering process.
Veliane reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
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A product is unavailable
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Payment cannot be authorised
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Customer information appears incomplete or incorrect
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Fraudulent activity is reasonably suspected
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An obvious pricing error has occurred
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An obvious product information error has occurred
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Delivery cannot reasonably be completed to the supplied address
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The order breaches these Terms and Conditions
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The order appears to involve unlawful or abusive activity
Where an order is cancelled after payment has been received, the appropriate amount will be refunded using the available payment arrangements.
9. Payment
Customers must pay the total amount displayed at checkout using an available payment method.
Orders may be subject to payment verification or authorisation before processing.
Customers confirm that they are authorised to use the payment method submitted with the order.
If payment is declined, reversed, rejected, or otherwise unsuccessful, the order may not be processed.
Veliane is not responsible for charges imposed independently by a customer's bank, card issuer, payment provider, currency provider, or other financial institution.
10. Delivery
Products will be delivered to the address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery address is accurate and complete.
Delivery estimates may be provided for guidance. Delivery times may be affected by circumstances outside reasonable control, including transportation delays, weather conditions, customs procedures, public holidays, carrier disruptions, incorrect addresses, or other logistical circumstances.
Where applicable law establishes mandatory delivery obligations, those obligations remain unaffected by these Terms.
Customers should contact Veliane promptly if an order has not arrived within the expected delivery period so that the matter can be investigated.
11. Risk and Ownership
Risk in the goods will pass in accordance with applicable consumer law and the relevant delivery arrangements.
Customers should inspect products as soon as reasonably possible after receiving them.
Ownership of goods may remain with Veliane until full payment for the relevant order has been received.
Nothing in this section limits any statutory protections available to consumers where goods are lost or damaged before they are properly delivered.
12. Consumer Cancellation Rights
Customers purchasing online may have a statutory right to cancel eligible distance contracts under UK consumer law.
For most eligible goods purchased online, consumers normally have 14 days after receiving the goods to notify the seller that they wish to cancel the purchase.
After cancellation, customers must return the relevant goods in accordance with the applicable return procedure and applicable law.
The statutory cancellation right may not apply to certain categories of goods where an exemption applies under UK law.
Customers should notify Veliane clearly if they wish to exercise a statutory cancellation right.
Cancellation requests may be submitted using:
Email: support@veliane.online
Telephone: +44 7533878850
Customers should provide sufficient information to identify the relevant order.
Nothing in this section reduces any statutory cancellation rights provided under UK consumer protection legislation.
13. Returns
Where a customer is entitled to return a product, the product should be returned in accordance with the applicable return instructions.
Customers are expected to take reasonable care of products while they are in their possession.
Products may be inspected following their return.
Where permitted by law, a refund may be reduced if a customer has handled the goods beyond what would reasonably be necessary to establish their nature, characteristics, and functioning and that handling has caused a reduction in value.
Customers should not intentionally damage, alter, contaminate, wash, excessively wear, or misuse products before returning them.
Any statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods remain unaffected.
14. Faulty, Damaged, Incorrect, or Misdescribed Goods
Goods supplied to consumers must comply with applicable UK consumer protection requirements.
If a Cardigan is faulty, damaged when supplied, materially different from its description, or otherwise fails to meet applicable statutory requirements, the customer should contact Veliane as soon as reasonably possible.
Customers may be asked to provide:
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Order information
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A description of the problem
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Photographs showing the issue
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Other information reasonably required to investigate the claim
Any remedy will be provided in accordance with applicable consumer law.
Nothing in these Terms excludes or limits a customer's rights under the Consumer Rights Act 2015 or other mandatory consumer protection legislation.
15. Refunds
Where a refund is due, it will be processed using an appropriate payment method, normally corresponding with the method originally used for the purchase where possible.
Refund processing may be subject to reasonable verification of the returned product or cancellation request.
The time taken for funds to appear in a customer's account may depend on the bank, card issuer, or payment provider involved.
Where required by applicable law, qualifying standard delivery charges will also be refunded.
Additional delivery costs voluntarily selected by a customer above the standard delivery option may be treated in accordance with applicable law.
Nothing in this section limits any mandatory statutory refund entitlement.
16. Customer Responsibilities
Customers are responsible for:
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Providing accurate and complete order information
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Providing a valid delivery address
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Selecting the correct product and size
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Reviewing product information before ordering
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Ensuring payment information is authorised and valid
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Checking order confirmations and communications
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Following applicable product care instructions
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Inspecting delivered goods
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Contacting Veliane promptly if a significant order problem occurs
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Using the website lawfully
Veliane will not be responsible for problems directly caused by materially inaccurate information supplied by the customer where responsibility can lawfully be attributed to the customer.
17. Intellectual Property
Unless otherwise stated, the website and its original content may contain intellectual property protected by applicable law.
This may include:
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Website text
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Page layouts
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Product descriptions
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Graphics
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Images
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Design elements
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Logos
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Software
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Website structure
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Original visual content
Customers may access website content for personal and non-commercial use.
Website content must not be copied, reproduced, republished, commercially distributed, modified, sold, licensed, scraped, or exploited without appropriate permission where such permission is legally required.
Nothing in these Terms transfers ownership of intellectual property rights to the customer.
18. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing is intended to exclude liability for matters that cannot legally be excluded or restricted under applicable UK law.
Subject to those protections, Veliane will not be responsible for losses that were not reasonably foreseeable at the time the contract was entered into or losses caused solely by circumstances outside reasonable control.
The website is primarily intended for consumers purchasing products for personal use.
Veliane is not responsible for business losses arising from consumer purchases where such exclusions are legally permitted.
Nothing in this section affects a consumer's statutory rights regarding defective, unsafe, faulty, incorrectly supplied, or misdescribed goods.
19. Changes to These Terms
These Terms and Conditions may be updated from time to time to reflect changes in:
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Applicable law
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Consumer protection requirements
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Business operations
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Website functionality
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Ordering procedures
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Payment procedures
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Delivery procedures
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Product offerings
The Terms applicable to an order will generally be those in effect when the relevant order is placed, subject to any mandatory legal requirements.
Customers are encouraged to review the Terms and Conditions available on the website before placing an order.
Changes will not remove statutory rights that have already arisen under an existing consumer contract.
20. Governing Law, Consumer Rights, and Contact
These Terms and Conditions are governed by the laws applicable in the United Kingdom to the extent relevant to the transaction and customer.
Consumers may also benefit from mandatory legal protections applicable in the part of the United Kingdom where they reside.
Nothing in these Terms and Conditions is intended to deprive consumers of mandatory rights or legal protections available to them.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Questions, complaints, cancellation requests, or other enquiries relating to these Terms and Conditions may be directed to:
Company: Veliane
Address: 78 CARR STREET, LONDON, E14 7SU
Telephone: +44 7533878850
Email: support@veliane.online